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How To Get Reactivated to Instacart & Why Shoppers Get Deactivated

Instacart is a great way to make money and get groceries delivered. Instacart shoppers must follow all safety and sanitary guidelines. When Instacart shopper shops at grocery stores, they must maintain a sanitary environment by keeping everything clean. They can only move food items with a bag in their hand. However, if you don't follow the rules or get into trouble with Instacart, you can be deactivated from the platform. Getting reactivated is easy as long as you navigate the process correctly! This article will show you how to reactivate on Instacart if your account is suspended.

Firstly, you should sign up for a Driverly Premium Membership if you haven't already. Not only will you get access to all their great resources for drivers, but they also help with driver account reactivation. Sign up now to get all the perks!

Why Shopper Accounts Get Deactivated

When a shopper account is deactivated, it's usually because they are:

1. Have Low Ratings

You can get deactivated for having a low rating. You'll need to maintain a minimum rating of 4.5 stars out of 5 to continue delivering for Instacart. The more orders you complete, and your customer service is better during those deliveries, the better your average rating will be and the less likely you'll get deactivated. If you've received consistently low ratings over time (preferably with comments from customers about their negative experiences), contact Instacart customer support and ask them to review your account individually so they can determine whether or not they'd like to reinstate your account with favorable terms.

2. Acting Unprofessionally

The first thing you need to be aware of is that your behavior can affect future opportunities within the platform. If you are rude to customers or other shoppers, the customer service team, or your fellow shoppers, it could lead to being deactivated from the platform.

If you want to get reactivated, then you must change your attitude toward others and make sure that everything is done professionally.

3. You Don’t Follow Their Alcohol Policy

You can't drink and deliver.

If you are designated as a delivery driver, you cannot drink alcohol while on the job. This is because you will be driving during your shift, so it's important that you don't have anything in your system that could affect your driving abilities.

If caught drinking while working, Instacart reserves the right to terminate your contract immediately with no warning or reason given.

4. Co-Shopping

Co-shopping is when you shop with other shoppers. This is a violation of the terms of service, and it can get you deactivated. However, if you stop co-shopping and get another person to take over your account, then there's a chance that they'll reinstate your activation.

5. Breaking the Law

There are many reasons drivers get deactivated from Instacart, but one of the most common is breaking the law. It's important to know that we do not tolerate any illegal activity in our service. If you are apprehended for breaking the law while shopping and delivering groceries, your account will be deactivated immediately without warning or a refund.

Even if it seems like an insignificant situation, like running a red light because you're in rush hour traffic or carrying alcohol around with you in public after having been warned not to bring it into stores on multiple occasions, these actions could result in deactivation from Instacart.

6. Constantly Canceling Gigs

Canceling gigs is against the rules. You should only cancel gigs if you have a good reason, such as receiving an order that cannot be fulfilled or is otherwise unacceptable. There are consequences for canceling gigs: if you do it too often, you will be suspended. Instacart encourages drivers to fulfill all of their orders rather than cancel them and risk being deactivated from the platform altogether.

Check out this shopper's experience getting deactivated if you want to learn more.

How do I get reactivated to Instacart?

The great thing about Instacart is that it's an online shopping experience. Even if you're deactivated from the service, it's easy to get reactivated. The shopper support team will ask for some information about yourself and your situation to understand what led to your deactivation and make a decision.

You must do this:

  • Reach out to the shopper support team by submitting a help ticket within the app

  • Explain why you'd like reinstatement on Instacart, including any relevant details such as changes in personal circumstances (such as moving) or other customers who may have caused problems on the platform

  • If you were deactivated because of low ratings, work hard over time until all customer issues have been resolved

If you don't want to deal with the whole process, Driverly can do it for you. When you sign up to be a Driverly Premium Member, you gain access to their Reactivation Services where they'll handle the appeal for you. This way you don't have to spend time going back and forth with Instacart and you'll have more time to find other ways to make money while you wait for your account to get reactivated.

Can I get deactivated for too many timeouts?

Generally, the officials are expected to decline to grant a second timeout without a penalty. Consecutive timeouts are not allowed in these cases because they would result in an unplayable situation for both players and affect the integrity of the competition.

If you’re wondering if you can get deactivated for too many timeouts, it depends on how often it happens. In most cases where this has been reported, officials have declined to grant that second timeout without a penalty

How long are you suspended from Instacart?

Instacart's customer service told me that they might deactivate you temporarily as a "pause," lasting at least 24 hours, if they notice any issues with your deliveries or feedback scores. According to their representative, this is a common practice for Instacart to keep drivers from getting permanently deactivated due to repeated delivery problems or low ratings from customers.

Does my performance impact getting reactivated?

Yes, your performance is a key factor in getting reactivated. If you have a good performance, you are more likely to get reactivated. The best way to improve your performance is by following the rules and doing what’s best for the customer and our business as an Instacart shopper.

Am I still considered an Instacart shopper if I get suspended from the platform?

If your account appears to be suspended, you won't be able to place any orders. You'll also see a notice in the app that tells you why this happened and how long it will last. If this happens and you'd like to get back on Instacart as soon as possible, reach out through the "Get Help" button below, and we'll contact you with more information about what's happening.

Here is a great video with tons of tips and tricks to earn more and become a better Instacart shopper.


The bottom line is that you have to take responsibility for your account and ensure you’re not doing anything that would get it suspended in the first place. If you find yourself deactivated from Instacart, don’t give up hope! The best way to get reactivated is by showing them that you have learned from your mistake and changed your behavior. Ensure all your information is up-to-date on the app, including phone numbers and email addresses. Also, be sure not to do anything illegal while you are waiting to get reinstated into the system again.


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