top of page

Is Your Uber Account Disabled? How to Reactivate Driver and Rider Accounts


Do you have an Uber account? Have you ever been disappointed that your Uber account is disabled, with no explanation for why? How frustrating! Fortunately, just like everything, some mistakes are beyond our control, but you can do several easy things to avoid deactivation and improve your relationship with Uber. Getting deactivated is not the end. Uber accounts can be disabled, but there are several reasons why this may happen. You might have had your account temporarily suspended while you were under investigation for violating the rideshare company's terms of service.


Alternatively, you may have been permanently banned from using Uber if you have violated the company's rules. If you are an Uber driver or rider and your account has been disabled by Uber, here's how to reactivate it.


If your Uber account happens to get deactivated, Driverly can help you with the reactivation process for you. When you sign up for a Driverly Premium Membership, you will get access to new driver training, tax tips for drivers, gas discounts, and reactivation services. If you'd like to get access to these services, check out Driverly Premium. This way you can continue to earn on other platforms while they handle the appeal so you don't have to waste any time. Driverly helps gig workers who drive for the main gig apps.


Steps On How To Reactivate Uber Driver Account

Uber driver account closure is a common issue among Uber drivers. When you get a message from Uber that your account has been closed, you may need clarification as to what happened and how to reactivate it. If you have been deactivated by Uber and want to know how to reactivate your account, here are the steps you need to follow:


1. Contact customer support

If you want to reactivate an Uber account, your first step should be to contact the company's customer service team. You can email or call them at any time of day or night.


2. Appeal your case

If you feel like you've been deactivated unfairly by Uber, then you can appeal your case. Appeal forms are available on Uber's website and can be filled out online. You will need to provide specific reasons why you think it was unfair for Uber to deactivate your account, along with any other relevant information that may help explain the situation.


3. Wait for feedback

Uber says appeals are reviewed case-by-case basis and might take up to seven days to review each individually. The company says it won't comment publicly on individual cases but will reach out directly if no decision is made within seven days of submitting an appeal form.


Again, Driverly can help you if you have been deactivated from you Uber driver account. Be sure to sign up for a Driverly Premium Membership so you can hopefully get back on the road. They'll handle the entire appeal process for you. Sign up now!



How To Reactivate Your Uber Rider Account


Uber Rider Account

You must contact the customer service team to reactivate your Uber Account and request a new password. You may also be asked to provide additional information, such as your name and email address. Once you have been granted access to your account again, log in using the new password.


Uber Rider App

If you experience any issues with the Uber Rider app, open the app on your device and tap “Help” in the bottom right corner of the screen. Select “Contact Us” from the list of options, then enter your email address or phone number. Tap “Call Me Back” to request assistance via phone call or text message. If you prefer not to wait for a response, try restarting your device or reinstalling the app from an Android or iOS app stores like Google Play or Apple App Store.



Why did Uber deactivate my rider account?

There can be a lot of reasons why you might have been deactivated as an Uber rider, but here are some of the most common ones:

  • Abusing promotions: Uber often has promotions that allow riders to get a discount on the price of the ride or to receive a credit towards future rides. Riders who abuse these promotions by ordering and canceling multiple times risk having their accounts deactivated for fraud.

  • Collusion between rider and driver: Collusion is when you conspire with another user to defraud Uber or another driver by artificially inflating fares or creating false ratings. You can be deactivated if you're caught colluding with another user.

  • Disputing fares for fraudulent or illegitimate reasons: If you're involved in a dispute over a fare, your account will be deactivated until the issue is resolved. This includes disputes filed for fraudulent or illegitimate reasons. If your account is deactivated for this reason and you believe you were wrongfully accused, please contact us and provide evidence that the trip was legitimate, e.g., screenshots of confirmed pickup and drop-off locations.

  • Duplicate accounts: These are two accounts with the same name and email address. This can occur when someone creates multiple accounts with the same information to take advantage of promotions or rewards; however, duplicates are not allowed by Uber's terms of service and may result in deactivation.

Can you recover a deleted Uber account?

The 30-day grace period is a standard that is used by many services, including Uber. If you have deactivated your account, you can restore it by signing in at Uber.com within 30 days of deactivation, and this will allow you to reactivate your account if you wish.


You can always start over with a new account. If you're worried about being banned again, just don't do anything that could trigger another suspension. And, of course, always pay attention to the rules of whichever city or region you're riding in and follow them closely if they differ from those stated on Uber's site or app.


How long does it take to get activated on Uber?

Uber takes about 48 hours to approve an application once it is submitted. The time it takes for an application to be processed depends on the time of day it is submitted and the current demand for drivers in your area.


Uber is a great way to earn extra cash, and you can use it to drive, deliver food, or even make money with your car. The signup process is fairly simple, but there are a few things you need to know before starting.


If you want to drive for Uber, here’s what you need to know:

  • Signing up with Uber is easy! Just go to the official website and click “Become A Driver.”

  • You will be asked questions about yourself, including your address, phone number, vehicle information, and insurance information.

  • Once you have entered this information into the application form, it will take about 48 hours for Uber’s fraud team to verify everything before they activate your account as an approved driver. They will send you an email once this happens, so keep an eye on your inbox!

Conclusion

Keep in mind that Uber has disabled a lot of accounts. Don't be concerned if you have been deactivated, especially if it is not your first offense. It is all part of the process to ensure no violations and keep Uber on the right track. If you are looking to get your account back, contact customer service as soon as possible and ask what you can do to activate your account.


2 Comments




Like

MY uber driver account is deactivated please help me with this issues i want to go back online it deactivated unsafe driver

Like
bottom of page