Updated: Nov 15, 2022
Were you deactivated by Uber Eats? Not to worry, let's talk about how to get your account back up and running.
Because of rampant inflation, higher cost of living and goods, so many people have signed up for Uber Eats and other gig apps to earn extra income. Do I blame them? Heck no. It's expensive right now to live. Gotta pay your bills? Drive for Uber Eats, DoorDash, Amazon Flex, or another one. Uber is laughing all the way to the bank, because they know so many people are signing up to drive in exchange for little pay because the cost of living is so high. Uber and other gig apps also hires drivers as independent contractors, meaning that they can deactivate drivers at any given time...
As soon as you realize that you are unable to accept deliveries online after checking in to the UberEats driver app, your UberEats account will be terminated, and you will not be able to use the service again. To put it more bluntly, it's the same as getting fired from Uber, and if you do it again, you won't be permitted to use the app to make any further money of any kind.
There are, however, ways in which you can get your account reactivated. There are several steps and different methods you can take to get your Uber Eats account or another gig account restored.
Firstly, we should mention that Driverly does assist Uber Eats drivers and gig workers for the major gig apps who have been deactivated through the Driverly Premium membership. Driverly Premium members get access to tax tips, gas discounts, driver education, and reactivation services. Driverly Premium members can request help from Driverly to help get their account reactivated. While this isn't guaranteed, it has worked for many gig workers so far.
Now, there are also several other routes you can take to help get your UberEats account reactivated after an unfair deactivation. Have you heard of the 7x7 Uber course? It's a way Uber has filtered to have Uber drivers take a class in order to submit a certification to get your account back. That is another option.
Before we discuss too much reactivation, it's important to note why drivers get deactivated. This will help later on, as you come up with a plan for restoration.
There are several circumstances in which UberEats may terminate your account without providing you with any advance notice, but mostly, you should check the UberEats app as well as your email inbox to see if there are any warning emails waiting for you there.
Now that you are aware that UberEats makes an effort to provide prior notice if your account is in danger of being canceled, you should do so.
If your UberEats, Uber, or Lyft account happens to get deactivated, Driverly has the resources to help you get back to earning. When you sign up for a Driverly Premium Account, you gain exclusive access to their reactivation services. They will take care of the entire process so you don't have to. But let's face it, many drivers want to try on their own.
Top Reasons Why UberEats Deactivated Your Account
Having the opportunity to earn money via the use of UberEats is a fantastic additional perk that users can take advantage of. On the other hand, if you are not careful, you might be unable to access your driver account as a result of committing one of these typical errors.
1. UberEats Driver Policy Violation
If you breach the terms of service for UberEats drivers, you will most likely be deactivated immediately and permanently.
The following are some of the primary guidelines that can be found in the UberEats driver policy:
Driving while impaired
Conflicts with clients, even harassing them in certain cases
Use of vehicles that have not been authorized.
Utilization of dangerous vehicles
In a nutshell, you are going to be permanently suspended from UberEats if you engage in any activity that is risky, unlawful, or puts the safety of consumers at risk in any manner.
2. Multiple UberEats Accounts
Having numerous accounts is one of the reasons why your UberEats service will be deactivated. The majority of drivers do not need to be concerned about this issue, but it is worth taking note that according to the terms of service, having several UberEats accounts is strictly prohibited.
If you have previously applied but then halted the application process, you should check your inbox or account to see if you can continue your application from the point where you left off rather than leaving one or more accounts in a suspended state.
3. Low Driver Rating
According to UberEats, a driver or delivery person might lose access to the Uber platform if their ratings are lower than the minimum average rating in their city. This applies to both drivers and delivery people. Moreover, this pertains to both the star ratings as well as the percentage ratings. They will be notified by UberEats if their rating is approaching near the minimum level, and UberEats may share information with them that other users, customers, and restaurants have supplied that may aid them in increasing their rating.
Use this guide to learn how to maintain a high driver rating.
To put it another way, if your driver rating falls below the threshold that is necessary for your area, you will first be issued a warning, and then, in the end, you will be deactivated. This threshold is determined by your location.
4. Outdated Documents
Your mandatory driver documentation has not been updated in a reasonable amount of time, which is another reason why UberEats has deactivated your account.
UberEats requires numerous documentation for active drivers:
A license to operate a motor vehicle
Insurance and registration for the motor vehicle
Details on the background check
Picture for the profile
If your driver's license is about to expire, you need to make sure that your UberEats driver account is immediately updated with the new license information.
5. A High Rate of Cancellation
An extremely high percentage of canceled orders is one of the primary factors that led to the UberEats Account being deactivation.
Each city has its own rules about cancellations. You will receive a notification in the event that your city's average cancellation rate is exceeded by your cancellation rate. After receiving several warnings about it, if it continues to be high, your account as a delivery partner may be deactivated.
Therefore, refrain from canceling orders too frequently, as this is one of the quickest ways to get your UberEats account deactivated.
6. Constantly being late
One further reason that UberEats deactivates drivers is for consistently arriving late for deliveries.
This is a typical cause of deactivation for many delivery service platforms, and there is no way for drivers to escape the possibility of having their accounts suspended for this reason.
If you want to make more money per hour, keep your clients happy, and keep UberEats pleased, you need to make sure that your deliveries are made as promptly as possible.
If it is found out that a courier had participated in fraudulent activity, such as making fictitious deliveries, making claims that they had delivered the item in its entirety when they did not even pick it up, or picking up products but not delivering them, the courier's account will be terminated. Moreover, there have been accusations made of illegally claiming fees, charges, and tips. Such behaviors are totally intolerable by UberEats’ platform, which will ultimately result in the deactivation of your account.
8. Insulated Bags
It is required of the UberEats driver to deliver the orders in the same manner in which they were prepared. Food and drink ordered at different temperatures must be delivered to the consumer at the appropriate temperature. The use of insulating bags is required in order to do this. As a result, it is imperative that couriers always have access to insulating bags of a sufficient grade for each and all deliveries. Due to the low quality of their service, a driver’s account may eventually be deactivated if they do not have any or if the quality of their service deteriorates.
In the modern day, getting banned from UberEats either as a passenger or as a driver is a rather easy process. However, when Uber was just starting out, it was quite difficult to get banned from the service. Therefore, you should exercise extreme caution at all times and make sure to comply with their laws and regulations at all times in order to avoid being permanently deactivated.
Signing up for a Driverly Premium Membership is a great solution to help get your account back. Contacting UberEats and going back and forth can be a huge headache. With a Driverly Premium Membership, you get access to their reactivation services where they handle all that for you.