top of page

How To File An Official Deactivation Appeal To Instacart To Get Reactivated

If you've been unfairly deactivated by Uber, Lyft, DoorDash, Instacart, or any major gig app, Driverly has you covered. Driverly specializes in gig driver reactivations so that drivers can get back on the road without the headache of dealing with driver support. Learn more at

If you're interested in being reactivated by Instacart, the first thing that you should do is make your case. You may have a legitimate reason for inactivity or absence. You may have been unable to shop for an extended period. You may have had issues with the technology or the app that made it challenging to complete deliveries.

Whatever your reasons, it's best to present them clearly and concisely so that Instacart can consider re-activating your account. You were recently deactivated from Instacart and have been searching online for a way to get your account activated. Here is how to file an official appeal to Instacart support to get reactivated.

Can You Get Reactivated With Instacart?

The answer is yes if you're wondering if there's a way to reactivate with Instacart. The online grocery delivery platform will sometimes deactivate an inactive account if it's been inactive for more than 90 days. Still, it can also reactivate it so you can start working again. Instacart doesn't have a set policy regarding reactivating accounts, so you'll need to contact customer service to find out if they'll reactivate yours.

How to Get Your Instacart Account Reactivated

There are many reasons why you might have been deactivated from Instacart. Most of the time, deactivations happen because of receive complaints from customers regarding your performance. If you're still interested in working with Instacart, here are some tips to help you get reactivated:

  • Contact your customer service manager directly and explain why you want to be reactivated. They may ask you questions about what happened and what steps you'll take to ensure that it doesn't happen again.

  • Before contacting someone about reactivating your account, ensure your profile is complete and up-to-date with all the required information. This includes but is not limited to a valid email address, phone number, picture ID, and social security number (SSN). You can also update any other information that may need updating, such as address or employment status.

  • If there is an issue with a customer's order, contact them directly via email or text message so they can provide feedback on their experience with you as an associate.

These are important steps to take, however, one of the best ways to get reactivated is through Driverly. While it isn't fully guaranteed, many gig workers have been reactivated already. With a Driverly Premium membership, drivers get access to help with higher earnings, tax preparation help, and reactivation services to all of the major gig apps including Uber, Lyft, Instacart, Amazon Flex, Doordash and more. To learn more about Driverly, head to or head to the Signup Now section.

Can You Make a Second Instacart Account?

Instacart allows only one personal account per person or household, but you might be surprised to learn that it will enable you to receive your groceries at multiple locations. For instance, if you're visiting family for the holidays or traveling for business, you could use Instacart at multiple addresses.

While it's true that you can only have one personal account at a time, there are still ways to use your Instacart services from more than one address. You can create a second account solely for business purposes and then use it to receive groceries at a different location; it isn't limited by ZIP code. The only requirement is that the business name listed on the account must be different than the name on your primary account.

Why Is My Instacart Account Locked?

Sometimes, you can get deactivated from Instacart for specific reasons. Here are some of the most common reasons why Instacart deactivates a shopper:

Entering the wrong password too many times

If someone enters an incorrect password too many times, they may get locked out of their account permanently due to security concerns. This is because if someone gets locked out so often, there's likely something wrong with their password security system, which could mean someone else could get into their account without permission and steal any personal information they might have stored.

1. Violating your independent contractor agreement

Instacart's Independent Contractor Agreement sets out the terms and conditions of being an Instacart shopper, including a commitment to treat customers with respect and fairness. If they discover that you've violated this agreement, they'll deactivate your account.


Shoppers must complete at least one weekly delivery for 12 consecutive weeks to remain active on the platform. If you fail to meet these requirements and do not communicate with us to explain why or make alternative arrangements, we may deactivate your account.

2. Failing to deliver orders

If you have a low order delivery rate (ODR), then this is something that you should be worried about. The ODR is the percentage of orders successfully delivered and accepted by shoppers. If you fail to deliver orders, it means that you are not doing your job correctly, and thus, Instacart will suspend your account until they see improvement in your performance. To avoid getting deactivated, ensure that all your deliveries reach their destination smoothly.

3. Constantly Canceling Gigs

Sometimes, a shopper may only cancel a gig after informing the customer beforehand. This can lead to problems with customers as they might expect their order to arrive soon, but it never does because of an unplanned cancellation by the shopper. To avoid this situation, try only canceling gigs if there is an emergency or if there are other valid reasons behind doing so.

4. Fraudulent Activity

Fraudulent activity is another reason why Instacart may deactivate your account. This activity includes using an invalid credit card number or address or using someone else’s account to order groceries for yourself or someone else. You should never use anyone else’s information when using the app. It is also highly recommended that you do not use an invalid credit card number or address when placing an order on the app because it can be flagged by our fraud protection system and result in your account being suspended or terminated.

5. Co-Shopping

Co-shopping is when two shoppers share an order, splitting the cost and shopping time. This can lead to delays in getting orders out on time or incorrect orders being delivered because one shopper may see items that another doesn't. In addition, if co-shoppers aren't careful about how they share their earnings, it could violate our Terms of Service (TOS).

Check out these great tips to learn more about how you can become a better Instacart shopper and hopefully avoid getting deactivated:


A successful appeal is not predicting the future where your similar shoppers will continue to shop with Instacart or have a great experience with Instacart; instead, it's about convincing them that in the future, you will be a high-performing shopper and that in the immediate future, you can be trusted not to abuse your privilege. Refrain from re-activation issues that deter you from signing up with Instacart. Just be sure to do the right thing if you get deactivated, and the right thing is to appeal your deactivation by explaining why you were inactive and how you hope this will not happen again.

1 Comment

Nice guide about InstaCart! Another great thoughts I've found on Medium:

bottom of page