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Got Deactivated From Amazon Flex? Here's How To File An Official Deactivation Appeal

Amazon Flex is a delivery service that allows you to pick up packages from your local warehouse and deliver them to customers on your schedule. Once you've completed your shift and delivered the packages, you'll be paid for the day's work. You can work up to 20 hours a week or more depending on how many shifts you want each week and how often they are available. You can also choose to work full-time or part-time, depending on what works best for your schedule and availability.

There are many reasons why Amazon Flex drivers can get deactivated. Some of them are legitimate, and some of them are not. In any case, if you feel that your deactivation was unwarranted, you can file an appeal to Amazon Flex to get reactivated.

If your account happens to get deactivated, Driverly can help you with the reactivation process for you. When you sign up for a Driverly Premium Membership, you will get access to new driver training, tax tips for drivers, gas discounts, and reactivation services. If you'd like to get access to these services, check out Driverly Premium. This way you can continue to earn on other platforms while they handle the appeal so you don't have to waste any time. Driverly helps gig workers who drive for the main gig apps.

How To File An Official Deactivation Appeal To Amazon Flex

If you're having trouble with your account or feel you deserve a second chance, here's how to file an official deactivation appeal with Amazon Flex.

Step 1: Contact Amazon

The first thing that you need to do is contact Amazon. You can contact them through their website or by phone. The website has an option for contacting support, allowing users to send in any messages or comments about their account or experience with the company. The phone number will allow users to talk directly with someone who works at Amazon and be able to address any issues or concerns that they may have regarding their account or experience with the company.

Step 2: Tell Them Why You Were Deactivated

Once you've contacted them, it's time to tell them why you were deactivated and why it shouldn't have happened in the first place. If your account was deactivated because there was something wrong with your delivery, tell them exactly what happened so they can fix it before re-activating your account again.

  • When submitting your appeal, provide substantial proof showing why you should have your account reinstated. This could include screenshots or other documentation that proves that you have been wrongfully terminated or that there was no violation of the terms of service on your part.

  • Explain why you like working for Amazon Flex: If you like working for Amazon Flex, explain why and how it has impacted your life. You must also state how this has helped you improve yourself and your family's life.

  • Deliver a closing statement explaining how you have improved and learned from your mistakes: You should state that in the future, you will not engage in such activities and will only focus on improving yourself.

Step 3: Wait for a Response

Wait for Amazon Flex’s response after submitting the appeal form. This process takes about 10 days or more for Amazon Flex to respond to your request. If they don’t issue a decision within this timeframe, you should contact them again directly via their customer service email address.

If you receive a negative decision from the Amazon Flex customer support team, there is no option for further appeal, but you can always contact them again if needed.

Bonus Step: Contact Driverly

If you don't want to deal with this entire process yourself, Driverly can help. When you sign up for a Driverly Premium Membership, you gain exclusive access to so many perks for gig workers including new driver education, tax tips, and reactivation services. They will handle the reactivation process for you. While this isn't fully guaranteed, this method has worked for many gig drivers in the past. Driverly helps Uber drivers, Lyft drivers, Amazon flex workers, Instacart shoppers, and gig drivers for the main gig apps.

Check out this video with more info on Amazon Flex deactivations and how to get reactivated:

Why was my Amazon flex account deactivated?

Here are the most common reasons why your account could be deactivated:

1. Too many late deliveries

If you are unable to meet the company’s deadlines for delivering packages, then there is a chance that Amazon Flex will deactivate your account. The company requires drivers to deliver items within an hour of receiving them from the warehouse to maintain its reputation as a reliable service provider. If you fail to deliver on time, then it is likely that Amazon will take action against you.

2. Inactivity

If you do not accept any packages or work on behalf of Amazon Flex for a long period, then it may be deactivated by the company automatically. This happens because Amazon wants its drivers to be active so they can earn money through their work and maintain good relationships with customers by providing them with good service.

3. Violated Harassment Policy

If you break the policy against harassment and discrimination, your account will be deactivated. This includes inappropriate comments or gestures to other drivers or riders, unnecessary physical contact, or offensive language that could offend another person’s sensibilities. You may also be reported if you behave in a way that makes someone uncomfortable while driving with you.

4. Driving Under the Influence

If you drive under the influence of drugs or alcohol while working as an Amazon Flex driver, your account will be deactivated immediately. This is because driving while under the influence of drugs or alcohol is illegal in most states and cities across the country. In addition, it is unsafe for both yourself and others who may be driving next to you when operating a vehicle under these conditions.

5. Customer Complaints

Amazon Flex accounts can also be deactivated due to customer complaints about drivers' behavior or actions while delivering packages. Suppose you've received multiple complaints from customers. In that case, Amazon Flex will likely deactivate your account because they don't want their business associated with drivers who aren't professional in any way, shape, or form.

6. Outdated Driving Documents

You should always keep your driving documents updated. If you do not update your documents, you may experience issues with your Amazon Flex account. You must update your vehicle registration, driver's license, and insurance coverage before you can drive with Amazon Flex again.

If your license or registration is expired, you won't be able to deliver packages or accept new ones from customers. You'll also be able to continue working for Amazon once you get everything updated with the appropriate authorities.

7. Having a Weapon

If you're caught with a weapon while working as an Amazon Flex driver, your account will be immediately deactivated without any warning or recourse. This includes firearms and other weapons such as brass knuckles, stun guns, and other weapons, even if they are fully registered and concealed.


The Amazon Flex app is a great way to make extra money in your spare time. But like any gig that deals with sales, it has its downfalls. These include getting deactivated for minor reasons and other problems related to sales and account status. If Amazon Flex has deactivated you, you must successfully appeal your deactivation and get back on the road with Amazon Flex.


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