DoorDash is a great service that gives people more options regarding food delivery. However, like most platforms, they have rules that help maintain fairness among the users on their platform. DoorDash uses independent contractors, Dashers, to deliver food and goods to restaurants as part of their delivery service. Sometimes a Dasher may be deactivated for various reasons. Deactivating a driver means you can no longer use the app or deliver food on behalf of DoorDash. This might seem like a punishment, but it's just a way for DoorDash to protect its customers, restaurant partners, and other drivers. DoorDash is a rewarding and positive experience for everyone, so it’s important to understand how you can reactivate and why a driver sometimes gets deactivated.
Firstly, we should mention that Driverly does assist DoorDash drivers and gig workers for the major gig apps who have been deactivated through the Driverly Premium membership. Driverly Premium members get access to tax tips, gas discounts, driver education, and reactivation services. Driverly Premium members can request help from Driverly to help get their account reactivated. While this isn't guaranteed, it has worked for many gig workers so far.
Why Did DoorDash Deactivate My Account?
DoorDash reserves the right to deactivate a DoorDash account for any reason, including but not limited to the following:
1. Low Consumer Ratings
DoorDash will deactivate your account immediately if you receive too many negative consumer ratings. This can happen if you provide good service or remember to show up at the diner's house when they expect you to.
2. Cancellation Rate
In addition to low consumer ratings, DoorDash also looks at your cancellation rate and how often customers have had to cancel orders because their driver was late or never showed up. If your cancellation rate is high, your account may be deactivated by DoorDash.
3. Doordash Driver Agreement Violations
If you violate the DoorDash Driver Agreement, your account will be deactivated. This includes failing to accept delivery requests, canceling an order before it's completed, and failing to meet the minimum rating requirements. If you need help meeting these standards, you should review tips for being the best driver with DoorDash.
4. Stealing Food
DoorDash has a zero-tolerance policy regarding stealing food from restaurants. If you've been found stealing food or have been caught tampering with an order, your account will be deactivated immediately and permanently removed from the platform.
5. Tampering With Deliveries
DoorDash reserves the right to deactivate a Dasher’s account for tampering with deliveries. Tampering includes, but is not limited to, taking food or other items from delivery without permission or authorization of the restaurant or merchant or otherwise interfering with the delivery process.
6. Background Check Changes
If you don’t pass your background check, DoorDash may deactivate your account. Background checks are done by third-party companies that conduct criminal background checks and driving records searches on every applicant. If you have been convicted of a crime or have an active warrant for arrest, they may disqualify you from participating in DoorDash’s services.
7. Always Being Late
DoorDash takes punctuality seriously, so if you're always late for deliveries, this can also lead to your account being permanently deactivated from Dashing. The company has a policy of delivering within 30 minutes after receiving an order, so if you cannot meet this deadline, your chances of getting banned will increase significantly.
8. Abusing The Platform
DoorDash uses its platform to provide its customers with an excellent experience. If you abuse this privilege by not following the rules or being rude to customers, then you will get deactivated from Dashing. If you get reported multiple times for violating these rules, then it's likely that your account will be closed permanently without any warning whatsoever.
How Do I Get My Deactivated Dasher Account Back?
DoorDash account appeal is a feature that allows drivers who have been deactivated to request a reactivation of their account. The appeal process can take up to two weeks, but it’s a good idea to submit an appeal as soon as you get deactivated.
An appeals team handles reactivation appeals. You can only request reactivation once every six months. If your first appeal is rejected, you won’t be able to submit another until six months have passed.
You can go to the Dasher website, click "Help," and then "Contact Us," and submit a request for reinstatement. You must include your name, e-mail address, phone number, and city where you used to work.
Suppose you were deactivated because you needed to complete the minimum number of deliveries. In that case, you must also include your weekly average during the past month and explain why your average was low.
You should receive a response within 2 weeks. You can check the status of your reinstatement request by going to the same page on the Dasher website and entering your e-mail address again. If your account has been reinstated, you will receive an e-mail confirming that reactivated your account.
If you don't want to deal with all this yourself, Driverly can help you. There are so many resources Driverly has to offer, including their Reactivation Services. When you sign up to be a Driverly Premium Member, they will handle the appeal process for you and create the perfect letter to send to DoorDash. Sign up now!
How Long Is Doordash's Reactivation Appeal?
DoorDash reactivation appeals are processed within two weeks of the appeal being filed. If your account has been suspended and reactivated, you will receive an email notification from DoorDash with instructions on how to continue using the service.
You can also check your dashboard to see if your account has been reactivated by going to DoorDash.com/login and entering your email address and password. You should see a screen like this: If you don't see any change in your account status, they may have been unable to verify your information, or some other issue occurred during the review process. It's recommended to contact support@doordash with questions about why your account was suspended or reactivated.
Is Doordash's Deactivation Permanent?
If DoorDash deactivates you, your account will be removed from the platform. You will not be able to use DoorDash again.
All DoorDash deactivations are permanent unless you submit a successful appeal. If you believe an error or misunderstanding led to your deactivation, you should submit an appeal to reinstate your account.
Learn more about getting reactivated from DoorDash from this video. This Dasher explains their experience dealing with DoorDash and getting their account back.
In the end, it's only by understanding the reasons behind a deactivation that you can be better ambassadors for the service and avoid future reactivations. Part of DoorDash's mission is to make sure people aren't going to regret using the app or leaving their houses to pick up food. Deactivating accounts they feel are being rude, disrespectful, or otherwise putting their customers in danger is part of that. We all benefit if you avoid having accounts deactivated and remain committed to delivering your food as quickly, politely, and efficiently as possible.