Updated: Nov 15, 2022
When your Lyft account is deactivated, it can be a frustrating experience because you won't receive a clear explanation as to why or what caused the deactivation.
Lyft account deactivation.
If you try to launch the Lyft app now, you will get an error message saying that your account has been deactivated. With the driver account disabled, the Lyft driver app can no longer be used for any purpose.
Although Lyft's own alert system may not be activated, you may still get letters at the email address you provided when creating your account.
Emails would be sent to your account if it were temporarily suspended as well, however fixing that would be a separate issue.
If your Lyft account does happen to get deactivated, Driverly has your back. With a Driverly Premium Membership, drivers can get exclusive access to reactivation services that has helped several drivers get their accounts back.
Lyft Driver Account Deactivated - Possible Reasons
There are a few different reasons why a Lyft driver account could be disabled, and it's important to know what those reasons are so you can get your account back online. In this article, we'll explain why your Lyft account was suspended, what you can do to get it back online, and what you can do to prevent it from happening again in the future.
You have broken the Lyft agreement in that you have done something that goes against the terms of service. This might lead to the suspension or termination of your account.
If passengers rate your performance as "very poor," Lyft may terminate your account.
Lyft is actively working to ensure the safety of its drivers and passengers, according to recent reports. Your Lyft account might be banned instantly if you are accused of breaking any laws pertaining to passenger safety.
In the event that any of your necessary papers have expired, your account will be placed on hold while you replace them. Keeping your Lyft account updated is all that's required here to get it back up and running.
If your car is too old, your account will be deactivated.
How Lyft Drivers Can Get Reactivated to the Platform?
Get in touch with "Customer Service Support" and explain why you think the deactivation is unfair. Your account may be deactivated if evidence such as your driving record, dash cam footage, or incident reports is provided.
Visit Lyft's website.
Scroll down and hit the "Contact Support" button.
Click "I can't access my account."
Go ahead and pick the "I am a driver" option.
Select 'Profile and account settings' once again, and then 'My account is deactivated.'
Select the box corresponding to the cause of your account suspension.
If you do not receive a response. Select the "I still need help" option.
Fill out the form "Tell us more so our team can help you quickly."
In this case, a description box will appear. If you would want to leave a message about your deactivated account, you may do so here. If you think your account was deactivated in error, please explain why in the area provided.
The more details you tell Lyft, the faster it will respond to your request. You'll be able to add attachments, so feel free to send along any photos or documents you might have.
If you don't have the time to spend on the reactivation process, Driverly has reactivation services that will do this for you. Signing up to be a Driverly Premium Member will give you access so you can sit back while it's being taken care of for you.