top of page

How to Appeal an Unfair Deactivation From Uber or Lyft


Cities are constantly changing and evolving, and ridesharing companies like Uber or Lyft play a considerable role. With the competition in cities from multiple transportation options, ridesharing services must keep innovating to stay relevant. Have you ever thought that Uber or Lyft unfairly deactivated you? Most drivers are good people and know the right way to get deactivated. However, some drivers just don't want to drive by the book. They may be unsafe, or they may be violating official standards. You can appeal an unfair deactivation to get your passenger service back without going through the lengthy process of getting pre-approved. Let's look at what makes a person appealing and how you can make it happen.


If you want an easy way to try to get reactivated with minimal effort, Driverly can help you. There are so many ways Driverly helps gig workers and rideshare drivers. One of their most popular resources Driverly Premium Members get is their Reactivation Services. They'll help you through the entire appeal process and handle it for you. Sign up now to become a member!




How to Get Reactivated With Uber or Lyft

If Uber or Lyft has deactivated you, you may have questions about what to do next. Here are some tips on how to get reactivated with Uber or Lyft:


1. Contact the Company And Plead Your Case

If you've been deactivated by Lyft or Uber and want to get back on the road, you'll want to contact them first. In many cases, this should be enough to get your account reactivated. You'll need to provide documentation showing that your issue has been resolved and you're in compliance with their policies again.


The first thing to do is contact the company via phone or email and plead your case. You'll need to explain why your account should be reactivated immediately and how it will benefit both parties if they allow it. Remember to mention any past performance issues that may have contributed to your current situation, but don't emphasize them too much because that may make matters worse!


Uber and Lyft have different policies surrounding deactivations and reactivations, so it’s essential to read the rules carefully before you try to get back on the road. Both companies have a zero-tolerance policy for drug possession. Still, they allow drivers convicted of DUI offenses or other driving-related violations to reapply after a certain amount of time has passed. It’s also important to note that your chances of getting reactivated will depend on whether your past infraction could be considered criminal or just an administrative violation.


2. Involving Social Media

Social media can be a powerful tool when reinstated by Uber or Lyft because it allows riders to share personal stories about their experiences with specific drivers, good or bad. While this doesn’t guarantee that the company reactivates you, it does help humanize your situation and make it easier for customers who support you to make their voices heard on social media platforms like Facebook or Twitter.


3. Contact a Lawyer

Contacting a lawyer is the best way to fight your deactivation. The attorney will contact Uber or Lyft on your behalf and negotiate with them to reinstate your account. This is a challenging process, but it's worth it if you want to continue driving for these companies in the future.


If you've been deactivated for refusing rides, consider contacting an attorney specializing in transportation law. Because this is a complex issue, it's best to talk with an attorney before taking action. An attorney can help you determine whether Uber or Lyft has the right to deactivate you based on their reasons and whether there are any legal grounds for appeal.


4. Contact Driverly

Driverly is a website that helps gig workers and rideshare drivers succeed. When you sign up for a Driverly Premium Membership, it gives you exclusive access to their reactivation services. They'll handle all the appeals for you so you don't have to deal with it.


What are the three most common issues that attract Deactivation?

Uber and Lyft are the most popular ridesharing companies in the world. They have millions of drivers and riders, but they also have a lot of rules to follow.


Uber has a list of requirements its drivers must adhere to activate their accounts. They will be deactivated from the platform if they don’t meet these requirements. There are many reasons why an Uber or Lyft driver might get deactivated, but here are some of the most common ones:


1. Background Check Issues

Any criminal activity will result in immediate deactivation, even if it happened years ago. Uber and Lyft also consider any recent activities that could compromise rider safety. If you've recently been convicted of a crime or had a warrant issued against you, this could be grounds for deactivation.


2. Documents Not Updated

You'll need to update your driving history, social security number, and vehicle registration with Uber or Lyft regularly so that they can continue operating legally in your area. The company will send an email reminder when it's time to update these documents; failure to do so will result in deactivation.


3. Reports from passengers

If you have several complaints about your driving behavior or car condition, you may get deactivated by Uber or Lyft. The company has a zero-tolerance policy regarding passenger safety, so if you don’t take care of your car or drive dangerously, you might be banned from driving for them permanently.


Occasionally, riders will complain about their driver’s attitude or style. Other times, they may report them for speeding or talking on their phone while driving. In most cases, these complaints are unfounded and unfair to the driver.


Is Uber's deactivation permanent?

Uber will temporarily deactivate a driver's account if they violate the company's community guidelines. These guidelines include skipping a background check, ignoring a rider complaint, or not responding to service messages promptly.


Uber can also permanently suspend or terminate your account if you commit serious crimes while using Uber's ridesharing platform. The company has also banned riders and drivers for acts of violence against other passengers and drivers in their vehicles.


The company is working on new policies to protect victims from sexual assault or harassment by riders and drivers; however, it hasn't released any details about these policies yet.


Tip: Get a Dash Camera!

Dash cameras have become an essential part of driving for Uber and Lyft drivers. These can be mounted on your windshield and will record your entire ride. A dash camera can be used as evidence against any potential claims made against you by passengers. It also serves as a good way to record any traffic violations during your trip. The more data you have on hand, the better off you’ll be in case there’s ever an issue with a passenger.


Conclusion

While you may think you have a legitimate reason to appeal a deactivation, it's important to note that this can be tricky. Just because the terms of service give Uber and Lyft the right to remove drivers without giving a reason doesn't mean they'll consider your appeal. Something to keep in mind when writing your letter: it may be better to be overly polite and respectful than honest and open.

תגובות


bottom of page