Uber Eats sees thousands of new users joining every day. Furthermore, with the increasing number of drivers on the Uber Eats partner platform, it can be difficult for them to track the performance of every single partner driver out there. You may experience an Uber Eats cancellation or a no-show once in a while. Uber Eats has occasionally deactivated certain users, usually when they've accumulated too many customer complaints. If this happens to you, you should be able to reactivate the app through an appeal. Hopefully, Uber Eats will resolve any issues and make an effort to get you back in the system. Here’s everything you need to know about filing an official Uber Eats deactivation appeal.
If you do happen to get deactivated from UberEats or any other major gig app like Uber, Lyft, Instacart, etc., Driverly can help. When you sign up to become a Driverly Premium Member, you gain exclusive access to their Reactivation Services. Driverly helps gig workers earn more income, help prep for tax season, and help gig workers who have been wrongfully deactivated try to get their accounts back. While this isn't 100% guaranteed, it has worked for many gig workers so far. Sign up now so you can try to get back on the road and start earning again!
How to Get Reactivated on UberEats
If your UberEats account gets deactivated, you'll need to contact customer support to get it reactivated. The exact steps will depend on the reason for deactivation, but here are some general guidelines:
Contact Uber support: If you cannot log in to your account, the easiest way to get back on the road is by contacting Uber support directly. Open the Uber Eats app and click “Contact Support” on the bottom menu. From here, simply type in your question or concern, attach any screenshots or photos related to your issue, and hit send!
Provide proof in case of false accusations: If you are accused of violating the terms and conditions of Uber Eats, make sure you have evidence to prove otherwise. This can be as simple as a screenshot showing that you did not order food from a particular restaurant or business, or it can be as complex as an audio recording that proves that someone else ordered food on your behalf.
Ensure documents are up to date: Your driver’s license must be up-to-date when working with Uber Eats and general delivery services. If not, it will be difficult for you to reactivate your account if it is suspended for this reason alone. If your license is due for renewal or expired, then apply for a new one before contacting Uber Eats support team members directly.
Wait for a response: Once you have provided a copy of your driver's license and vehicle registration, please wait 2-7 business days for them to review your information and reactivate your account. While they review these issues, you will not be able to accept new trips or requests through the Uber Eats app or website.
Contact Driverly: If you don't want to take all these steps yourself, Driverly can handle it for you when you sign up to be a member. You'll gain exclusive access to their reactivation services so you can hopefully start earning again!
Why Do Uber Eats Drivers Get Deactivated?
Uber Eats drivers are deactivated for a variety of reasons. Some of the reasons are more common than others. Here are some of the most common reasons why Uber Eats drivers get deactivated:
1. Canceling Too Many Rides
The most common reason an UberEats driver gets deactivated is that they cancel too many rides. A cancellation occurs when a driver fails to accept a request and then cancels before picking up the order. Drivers who consistently cancel rides will receive warnings and eventually be deactivated from the app if they fail to improve their cancellation rate over time.
2. Expired documents
If your driver's license has expired, you won't be able to deliver for UberEats. You can check the validity of your ID by going to uber.com/drivers/account-info and entering your license number in the appropriate field. If it's not valid anymore, you'll need to renew it before you can get back on the road as a delivery partner.
3. Average customer rating drops below 4.6
The average rating is calculated based on all customer feedback you've received while delivering food orders with UberEats. If your rating constantly falls below 4.6 stars, you'll be deactivated from driving with UberEats until it goes back up again.
4. Failed a background check
UberEats drivers are required to pass a criminal background check before they can deliver food. If the driver fails to pass the background check, they will be deactivated from Uber Eats. This is a good thing because it means that Uber is working hard to ensure that its drivers are safe and reliable.
5. Unsafe driving
One of the main reasons why UberEats drivers get deactivated is due to unsafe driving or reckless driving. This includes speeding and driving on the wrong side of the road or in the wrong direction, which is extremely dangerous for passengers and pedestrians. It’s also important to note that if you have been cited for any traffic violations in your state, then you may not be able to become an Uber Eats driver until you have paid off your fines and completed all of your court dates.
6. Violating the Code of Conduct
The Uber Eats driver code of conduct is strict and specific about how you should conduct yourself during your shift. The most common infraction is driving while using your phone for non-business purposes. You're also expected to be polite and friendly with customers, even if they're rude or disrespectful. If you consistently have problems with certain riders or restaurants, it's best to notify Uber about these issues to resolve them as quickly as possible.
7. Serious Customer Complaints
Sometimes, you may receive a notification that your UberEats driver has been deactivated due to serious customer complaints. This may mean that your driver received multiple negative customer ratings or had an unresolved dispute. If this happens, it's recommended to reach out to the customer directly and resolve any issues before requesting another delivery.
Check out this video to learn more about what you need to avoid when doing UberEats.
Can I make another UberEats account after being deactivated?
You can always create a new account with a new phone number and email address. The only thing that won't change is your name and address because they require those to be accurate.
UberEats is a food delivery service from Uber that allows users to order food from local restaurants. The app is available for free on both iOS and Android platforms. If you have used online services before, you know that accounts are often closed due to suspicious activity or behavior.
Conclusion
As the wheels of bureaucracy move slowly, it's a fair bet that most Uber Eats partner drivers who have been deactivated will follow the appeal process religiously. They'll want to get back behind the wheel ASAP. That means thousands more appeals from angry, newly unemployed drivers are likely coming Uber's way in the coming days. Beat them to it by learning how to file an official deactivation appeal efficiently!