Updated: Dec 8, 2022
Postmates is a delivery service that helps you get anything from anywhere, anytime. You can use the app to order from your favorite restaurants or stores, and They'll deliver it to your doorstep within an hour. Postmates is a great way for drivers to make money on their own time. They have a wide variety of trips available, so no matter when you're free, there's always something for you to do. But sometimes, They may need to deactivate a driver for safety reasons. This article will explain why Postmates might deactivate a driver and how you can reactivate if this happens.
Keep in mind that if you do happen to get deactivated, Driverly can help you! When you sign up for a Driverly Premium Membership, you get exclusive access to all their tools and resources to help you succeed as a driver and get reactivated. Sign up now to try to get back on the road! Driverly helps gig workers who have been deactivated by Uber, Lyft, DoorDash, PostMates, Intstacart, and many more.
Why Postmates Drivers Get Deactivated
The Postmates app is pretty straightforward. You pick up a delivery, and you deliver it. But some things can get you deactivated as a driver, and it's important to know what those are.
1. Failure to complete deliveries
If you fail to complete a delivery, your access to the Postmates platform will be suspended until you prove that you can complete deliveries successfully. To do this, Postmates will require that you complete a certain number of deliveries within a certain timeframe. You must prove that you can complete deliveries within this timeframe to ensure valid access.
2. Canceling too many orders
Another thing that can get Postmates drivers deactivated is canceling too many orders before they've been picked up by the customer or delivered. This isn't allowed because it can cause problems for the customer and the restaurant that they're ordering from; not only does it make them wait longer than expected, but it also causes more food waste since most restaurants won't cook an order twice because they don't want to risk serving old food to customers.
3. Documented complaints about harassing/threatening behavior
Postmates takes customer safety very seriously, which is why They have policies that protect users from harassment and threats of violence. All customers should feel safe using the platform, so take any reported incidents of harassment very seriously and will follow up with driver-partners to ensure that their behavior does not continue on the platform. If any incident is found credible, They will deactivate the driver partner immediately until an investigation has been completed.
4. Using or attempting to use more than on Postmates account
Postmates deactivates drivers who use more than one account. This is also a violation of the Terms of Service (TOS) and can result in permanent deactivation from the platform. Driving with multiple accounts will result in the suspension of your accounts and may result in the permanent termination of your relationship with Postmates.
5. Referral or promotion abuse
Postmates does not allow individuals to accumulate referrals to generate a high customer rating score or take advantage of the referral program. Their goal is to ensure that all customers are treated fairly and equitably at all times, so if you are found to be engaging in abuse of the referral program, They will deactivate your account(s). They may also terminate your Account(s).
If you want to learn more about starting Postmates delivery and avoid these mistakes, check out this video with great tips and tricks!
Can I get reactivated on Postmates?
Yes. You can be reactivated on the Postmates platform.
If you were deactivated for non-payment, you may be able to reactivate your account by paying off your balance and then contacting support to let them know that you'd like to be reactivated.
It would not be automatically reinstated if your account was deactivated due to quality issues such as low star ratings or excessive cancellations. You would need to contact support and request that they re-activate your account after addressing any quality concerns they had with it.
Again, signing up to be a Driverly Premium Member will give you exclusive access to their reactivation services where they'll handle the appeal process for you. Driverly strives to help drivers get back on the road so they can continue to earn more. Sign up now!
Do you get charged if you cancel Postmates?
You can cancel a Postmates order anytime, but some cancellations may cost you.
If you've ordered food and want to cancel, you'll need to be quick. Once the delivery person picks up the food, there is time to cancel it. If you need clarification on your order, feel free to ask for a refund if something doesn't taste or look as advertised on the app.
If you're ordering groceries or other items that aren't perishable, you have a bit more leeway in canceling your order. You can cancel up until 30 minutes after your scheduled pickup time.
Can you quit Postmates at any time?
Yes, you can quit Postmates at any time. If you need more time to decide whether or not you're ready to quit, taking a break is recommended. You can take a break from Postmates by uninstalling the app from your phone and logging out of your account on the Postmates website. When you log back in, follow the prompts to re-enroll in service. When you decide to return to Postmates, simply log back into your account and start delivering again!
How long does Postmates' suspension last?
The deactivation process lasts between 4 and 14 days. Your Postmates account will be suspended if you receive too many customer complaints, which can happen for things like late deliveries or missing a delivery.
Is it worth it to be a Postmates driver?
Postmates is an online delivery company that allows anyone, anywhere, to make money by delivering food and other items. The gig economy, which includes Uber and Lyft drivers and Postmates drivers, is an attractive option for many people because of its flexibility and the ability to earn cash on your schedule.
Here are the opinions of popular content creator Your Driver Mike if you want to learn more about Postmates driving and if it's worth it!
But being a Postmates driver is not without its challenges. You'll need a car, insurance and some spare time. And while there are plenty of perks, like flexible hours and making money while you sleep. There are also downsides to consider before deciding if this job is right for you.
As a Postmates driver, being deactivated or getting deactivated is something you must do your best to avoid. One of the best things for you as a driver is to treat Postmates like a business. Be polite and blend in with society, wear a nice outfit, be aware of the laws and regulations of where you live, and utilize delivery policies so that there are no problems with deliveries. Do these things, and you'll reduce your chances of being deactivated.