If you have found your account deactivated, luckily, this can be appealed. However, the appeal process may be different depending on which company you are writing. Fortunately, if you have been deactivated by Uber or Lyft, a professionally written business letter containing the right information can help your case and get you back on the road again. Uber and Lyft want their drivers to be profitable, but they also want them to be safe, compliant, and professional. If something happens, and it most certainly may, they'll be more than willing to work with you to resolve the matter, but you'll have to make the first move.
If you need help with your Uber or Lyft account deactivation, Driverly may be the answer for you. Driverly assists gig workers who have been deactivated by the platforms so that they can begin working again. While this isn't fully guaranteed, we have found that this method has worked for many gig workers so far. If you'd like to sign up for a Driverly Premium membership, you can head to the Signup Now section of the Driverly site, at https://www.driverlyapp.com
How To Write a Letter to Uber or Lyft to Get Reactivated
It is possible to be reinstated by Uber or Lyft. Just follow the steps below:
Be polite: The first thing you should do when you want to get reactivated on Uber or Lyft is nice and polite. If you start by being rude, your chances of getting reactivated will significantly decrease. So, be nice and respectful when writing to the company, and remember that no matter how upset you are with them, they can make things worse for you if they choose to do so.
Write a letter to the company explaining why you were banned. The letter should be written in a professional tone and clearly state what you have done wrong. If you have been banned due to multiple cancellations, you must mention this in your letter so that they can understand why you were banned. You can also mention that you will not repeat your mistake.
Gather evidence of your innocence. If you believe you were unfairly accused of violating any Uber or Lyft policy, collect evidence that proves your innocence before sending off your appeal letter. For example, if you were accused of being rude to a rider, gather all screenshots of positive feedback or even write down some testimonials so you can include them in your letter.
Send your letter to Uber customer service or Lyft customer service department through email with a copy of your driving record attached. If you have been a loyal customer of Uber or Lyft and have been using their services for a long time, you will be reinstated as soon as possible. However, if your case needs to be clearer cut or there is no evidence available in your favor, then it may take some time for them to process it.
Keep in mind Driverly can also help craft the perfect letter for you to send in. You just need to sign up for a Driverly Premium Membership and you'll gain access to their reactivation services where they can help you.
Tips on how to protect yourself on Uber or Lyft from the devastating effects of deactivation
Here are some tips to protect yourself on Uber or Lyft:
1. If You Have An Incident, Report It
Suppose you are involved in any incident with a passenger or other driver. In that case, whether it be a verbal argument or physical altercation, it is essential to report the incident immediately to Uber or Lyft. You should also check your account for any notifications of investigation or requests for more information from the company.
2. Get a Dashcam
If you are driving for either Uber or Lyft, it's highly recommended that you get a dashcam installed in your car and use it at all times. Dashcams can serve as an extra layer of protection for drivers when disputes arise between them and their passengers or other drivers. They will also serve as proof for insurance claims and other legal issues that may arise from incidents while driving for these companies.
3. Keep Records Of Your Driver Ratings
Keep records of your driver ratings after every ride so that you can keep track of any issues that may arise later on down the road. You can also write down specific notes about each rider's behavior so that if there's ever any confusion about a rating, you have proof that what happened was actually what took place during your ride.
Can I reapply for Lyft?
Lyft is a ride-sharing service available in many cities in the United States and Canada. The Lyft website has an online application process that allows potential drivers to submit information about themselves for evaluation. If you complete this process and are rejected, you may reapply under certain circumstances.
When you reapply, it is essential to note that your previous rejection will still be visible on your application. Lyft will only consider or evaluate a reapplication if your last application with them was six months before the time of the application. This can be checked on your account or by contacting Lyft support before reapplying.
If you have been rejected by Lyft in the past but want to apply again, contact Lyft support and ask to reapply. To do so, simply tell them that you have been previously rejected by Lyft and would like them to reconsider your application based on the new information you submitted within the last six months. They will review your account and decide whether they will accept your reapplication. If they choose to accept it, they will send you another email with a link that will allow you to complete the online application process again.
How often can you reapply for Uber?
You are eligible to reapply after waiting 2-4 months.
Uber's application process is sometimes described as a "black box" because the company doesn't provide information about how drivers are selected. However, certain factors in your background can make you more or less likely to be hired by the company.
Drivers with past driving infractions or criminal records are less likely to be accepted than others. The company also typically looks for applicants with previous work experience that makes them reliable, like past jobs in customer service, food service, transportation, or taxi driving.
Driver-partners with prior driving experience and a high rating on another ridesharing platform like Lyft are often welcomed by Uber.
Check out this video to learn more about Uber and Lyft deactivations and what to do:
The easiest way to get around a deactivation from Uber or Lyft is to reach out to them via the help section or reach out to a support representative. If you're on friendly terms, they might even be willing to overlook your unacceptably low rating in certain situations. It's worth writing a letter explaining what happened and why you'd like to continue driving. As long as you can convince the company that you're serious about becoming a professional driver once again, you should be able to resolve your issue.