Updated: Nov 15, 2022
Has your Amazon Flex account been deactivated after you logged in? Amazon might have terminated the account for a variety of reasons. If you violate their policies, Amazon may suspend your account. In some cases, though, even asking can reactivate the process.
First off, if you have been deactivated by DoorDash, Uber, Lyft, Amazon Flex or any of the major gig apps, Driverly can assist you in your journey towards reactivation. They help you with the process of gig driver reactivation. You can always signup for a Driverly account. Being a Driverly member gives you access to driver discounts, exclusive content, new driver education, and they will help you if you've been deactivated. Signup for a Driverly membership here.
For What Reason Was My Amazon Flex Account Suspended?
As a delivery side gig, Amazon Flex pays among the highest rates out there and is a great way to make some additional money when you're not using it.
However, Amazon is a huge organization with many policies, and these policies also apply to Amazon Flex drivers.
So, to help you understand the regulations, we've compiled a list of some of the most frequent causes of Amazon Flex deactivation.
1. Too Many Amazon Flex Blocks Cancelled
Flex driver shifts are referred to as "blocks" on Amazon. Deliveries shifts are claimed on a first-come, first-served basis by claiming blocks for certain shifts.
Taking ownership of blocks is a breeze. In addition, you can cancel scheduled time off in the event of an unexpected event.
Canceling a block 45 minutes or more before it begins will not result in a fee. There is a late cancellation fee for canceling blocks with extremely little notice. The number of late cancellation fees that can be accrued before Amazon Flex is deactivated is unclear.
Keep in mind that if you receive many fines in a short period of time, Amazon may terminate your Flex driver account.
2. Missing Amazon Flex Blocks
The Amazon Flex service might be discontinued if blockages are not canceled in a timely manner. Even worse is failing to cancel a block at all and missing many consecutive blocks. It doesn't matter how short notice you give when canceling an Amazon Flex block; the time will be made accessible to other drivers. As a result, products can still be delivered on schedule to clients even if you can't make your shift. However, Amazon won't be aware that you didn't show up until after the fact, so it's best to be on time.
Once again, it is unclear how many missed blocks will result in Amazon Flex suspension. You should try to avoid doing this under all circumstances since I wouldn't be shocked if missing even a couple of blocks led to your deactivation.
3. Amazon Flex Block Grabbers and Bots
Using block grabber software and bots is a frequent Amazon Flex method used by drivers to get additional blocks.
It's a cutthroat market for blocks, and drivers utilize tools like block grabbers to increase their odds of snagging those blocks and, in turn, their earnings.
Amazon, however, claims that utilizing third-party software to acquire more blocks is a violation of company standards and will result in the deactivation of Amazon Flex.
Know that there is a danger to your account if you use Amazon Flex bots like Flexomatic or Flex-Grabber, which are still used by many drivers with excellent success.
It's important to consider the potential benefits and drawbacks of this strategy before committing to it.
4. Violating Amazon Flex's No-Tolerance Policy
Tolerance for drunk driving is nil for companies like Amazon Flex and DoorDash, which hire drivers.
It shouldn't come as much of a surprise that getting into problems with the law or being found under the influence would result in the suspension of your Amazon Flex account.
However, this is not the most significant consequence; driving recklessly puts everyone on the road in danger.
5. Wrongly Delivering Packages
There is a clear path to success in making money with Amazon Flex. Following package collection at a distribution center or other designated site, Amazon Flex drivers utilize the Amazon Flex driver app to find their way to various drop-off zones.
The app also functions as a package delivery assistant, providing information such as where and with whom the box should be left, and whether or not it should be left at the front door.
You risk having your Amazon Flex account deactivated if you have a history of delivery errors.
6. Violating Passenger Policy
Amazon Flex accounts can be disabled for violating the company's passenger policy, which may come as a surprise to some.
The Amazon Flex program allows drivers to transport customers and service animals. Amazon, however, cautions that this isn't always a smart idea, as certain deliveries may need you to be away from your vehicle for a long time. Even if you have a service animal, the animal and any other passengers are not protected by Amazon's commercial insurance if you get into an accident.
If you want to avoid any of these mistakes, check out this video to learn all the tips and tricks to becoming the best Amazon Flex driver.
How to Reactivate an Amazon Flex Account?
You may get your Amazon Flex account back online in two different methods. Under some conditions, Amazon will restore services that were temporarily disabled.
Make Contact With The Support Team
Amazon Flex customer service may be reached by calling the number shown on the website. If you haven't used your account for six months, they may have deactivated it and you'll need to give them a call to reactivate it.
Make an Appeal Submission
Don't bother calling if they disabled your account for some other reason. For that, you'll need to file an appeal. Customer complaints, harassment, and other causes of deactivation are more serious.
An account suspension is more likely to become permanent in certain cases. The deactivation email will provide a link where you may make an appeal. There is recourse if you feel your employment was terminated unfairly.
If Amazon terminates your account, you should always try to have it reopened. Many administrative tasks at Amazon are handled by robots. It is possible for bots and algorithms to make mistakes or experience bugs.
Drivers have just 10 days from the date of the Amazon email announcing the closure of their account to file an appeal. A representative from customer service will walk you through the necessary actions.
Become a Driverly Member
Being a Driverly member gives you access to driver discounts, exclusive content, new driver education, and they will help you if you've been deactivated. Signup for a Driverly membership here.
Your Amazon Flex may have been disabled for a variety of reasons, including but not limited to inactivity, customer complaints, outdated documentation, harassment of customers or workers, or failure to adhere to Amazon's standards.
The majority of Amazon's operations are handled by machines, thus filing an appeal after being deactivated is a good idea. If your appeal is refused, there are numerous other delivery services you may join, such as Uber, Lyft, Instacart, and DoorDash