Updated: Nov 15, 2022
Has your Uber Eats or Uber driver account been deactivated? Here's the best way to get it reactivated.
Uber Eats is a great way to make extra money. Unfortunately, for some drivers, Uber Eats can be a hassle. When Uber deactivates a driver, they can no longer deliver food on the platform. Uber Eats has a strict set of regulations that it follows to ensure that its services are provided in the safest way possible. When drivers break these rules, they are usually deactivated from Uber Eats for a certain period. If you have been deactivated and want to get back on the road, there are several things that you can do to increase your chances of reactivation.
In the event that your account gets deactivated, Driverly is a great way to get the help you need. Driverly Premium Members get access to their Reactivation Services. They will try to get your back on the road and earning again!
Why does Uber Eats deactivate drivers?
Here are some of the reasons why your account may be deactivated:
1. High Cancellation Rate
Uber Eats allows you to choose when you want to work and the number of deliveries you want to complete. That’s why They expect their partners to be responsible for their schedules, as well as for any cancellations that occur on their watch. If your cancellation rate is too high, they may deactivate your account.
2. Always Being Late
The Uber Eats app shows an estimated delivery time based on the speed of your previous deliveries. Still, sometimes traffic conditions or other issues can cause delays in getting food to customers. If you consistently arrive late and miss orders, They may deactivate your account so that you can focus on ensuring that every order is delivered on time.
3. Violating The Uber Eats Driver Policy
Uber Eats drivers are required to follow the Uber Eats Driver Policy, and the Uber Eats App Terms of Service. You may be deactivated from the Uber Eats platform if you violate these policies. They have a zero-tolerance policy against violence, including sexual violence and physical assault. You may be permanently deactivated for violating this policy.
Uber Eats has a zero-tolerance policy for fraud, which includes using someone else's account or making an order with multiple accounts. If you do any of these things, your account will be deactivated, and you won't be able to drive again until you pay back all of the stolen money from Uber Eats.
5. Tampering With Food
This is another serious violation of Uber Eats' Terms of Service (TOS). If it's discovered that you tampered with a food order in any way, including opening it and eating it yourself, then your account will be deactivated immediately.
6. Having Multiple Uber Eats Accounts
The first reason why Uber Eats deactivates drivers has multiple accounts. Everything is fine if you have one account, but if you have multiple accounts, there might be a problem. The best way to avoid this is only to use one account and ensure it doesn’t get deactivated.
7. Changes To Insurance & Background Check Information
Another reason why Uber Eats deactivates drivers is because of changes to insurance information or background check information. If you change your insurance information or update your background check information, then this can cause problems with your account being suspended by Uber Eats. The best way to avoid this is by not updating these things on your driver profile page until after Uber has verified them first and cleared them for use on their platform service provider website.
8. Low Driver Rating
Uber Eats drivers are rated by customers using a 5-star system. You may be at risk of deactivation if you have a low rating. If your rating is below 4.6 stars, Uber Eats will send you an email alerting you to improve your rating. The email will provide tips on improving your rating and request that you respond with an action plan for improvement.
9. Expired Documents
Uber Eats requires all drivers to have valid driver's licenses and vehicle registration documents during their employment with Uber Eats. If these documents are expired or do not match the information in your account, Uber Eats will email you an email to update them as soon as possible.
If you want to. avoid getting deactivated, this video has great tips for how you can be a better UberEats driver and earn more.
How To Get Reactivated to Uber Eats
If you were deactivated due to a delivery issue, you would need to go through a few steps to be reinstated. These steps include:
1. Contact the Uber Eats Support Team through calls or emails. They will ask for your username and the number of incidents to proceed with the reactivation of your account.
2. Once they have confirmed that you are eligible to be reactivated, they will give you instructions on how long it will take to review your account and decide if it is eligible for reactivation. The average time is 48 hours but can vary depending on the number of requests they have received at the time of your request.
There is also the option of using Driverly's Reactivation Services. When you sign up to be a Driverly Premium Member, they will handle the appeal for you and write the best appeal they can in order to try to get your account back and running. Sign up now to try to get reactivated!
Is Uber Eats' deactivation permanent?
Uber Eats' deactivation may stay permanent if you severely broke a safety rule or caused harm to another person. However, if you only broke minor rules, then you can get reinstated after a short period.
Uber Eats has a strict code of safety and behavior that all of its delivery drivers must follow. Violations can result in an Uber Eats' deactivation, essentially the same as being fired from the company.
How long does it take for Uber Eats to reactivate your account?
Uber Eats will usually reactivate your account within 48 hours of receiving your appeal. However, if something prevents them from doing so, they may take longer than usual. For example, they might take longer than expected if they need more information on your account or more time to review it.
Does Uber Eats punish you for Cancelling orders?
Uber Eats does not penalize you if you want to cancel an order before it's ready for pickup. They allow you to cancel any order anytime before it's ready for pickup without penalty. This means that if you're at home and realize that you don't have enough cash or aren't hungry anymore, then feel free to cancel your order without worrying about repercussions from Uber Eats.
Being an Uber Eats driver is a challenging thing. It is a serious job, but with the right plan for yourself and a strong source of effort combined with reliability and motivation, you can become one of the best Uber Eats drivers out there. Keeping your account deactivated is different from what you want to happen, especially when you have so many partners and clients looking forward to enjoying delivery services from you!