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Why Instacart Shoppers Are Getting Deactivated and How to Reactivate Their Account

Updated: Dec 8, 2022

Most of us Instacart Shoppers work as independent contractors and so might be fired at any moment. Prior to suspending a driver's account, Instacart notifies them through email of the nature of the issue.

Sometimes the driver tries to sign in to the driver app but is unable, and they later learn through Instacart's support team that their account has been deactivated.

That's just a fact. If you're getting excellent ratings for your performance and doing a wonderful job, you don't have to give it too much thought.

If you do happen to get deactivated, Driverly is here to help. Drivers who have sign up for the Driverly Premium Membership get exclusive access to their reactivation services. When using these services, you may get back to earning in no time!

Now that we have that out of the way, we can go on to discuss the most frequent causes of Instacart suspension.

You're Breaking Their Alcohol Policy

Users love Instacart because of the convenience of having alcohol delivered to their homes.

As an Instacart employee, you are expected to be familiar with and abide by the company's alcohol policy.

When picking up and delivering alcoholic beverages, you must check the recipient's age by scanning their driver's license.

Your account will be deactivated by Instacart if you do not comply with these guidelines.


Users generally fail to notice this breach unless they have read the independent contractor agreement in its entirety.

Co-shopping is strictly prohibited during Instacart jobs. When you, the Instacart Shopper, bring a friend along, you are said to be co-shopping. It might be anyone from a buddy to a kid to a significant other.

Violating the Law

Deliveries made via Instacart need that all shoppers have current automobile insurance.

Instacart has the right to terminate your account if your insurance is not up to date or if you do not have any insurance at all.

Your Instacart account will likely be terminated if you commit a crime while on the clock for the service.

If you are in an accident while working for Instacart while your license is suspended or if you are drinking and driving, Instacart has the right to suspend or terminate your account.

You Cancel Gigs Often

The finest part of using gig sites is deciding for yourself the jobs you want to accept.

It's true that your cancellation rate will rise if you routinely take on tasks just to abandon them before they're finished.

The Instacart service may disable your account if you have a high rate of cancellations.

Your Reviews Are Terrible.

Those who operate in the gig economy may only profit from a high number of positive reviews from satisfied clients.

Deactivation of your account is possible if you have a large number of negative ratings, as this indicates that you are no longer meeting their expectations.

How to Reactivate Your Account?

You should get in touch with shopper support if you want to dispute Instacart's decision to deactivate your account, whether you know it was done in error or you simply don't understand why.

You'll need to provide your username and the reason you're appealing the deactivation in your message. You may say in your email that you are unsure as to why Instacart canceled your account.

According to other Instacart employees, shoppers will be notified of the result within 48 hours after filing an email appealing the decision.

Since more individuals will be filing appeals, it might take a while before your request is heard.

If you don't want to deal with the headache of writing an appeal and contacting Instacart yourself, Driverly has your back. Having a Driverly Premium Membership allows you to use their reactivation services so you don't have to worry about it. Be sure to sign up!


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